Grant Reed Grant Reed's Profile Page

Grant Reed Grant Reed

0 Course Enrolled • 0 Course Completed

Biography

Practice GCX-GCD Exams | Examcollection GCX-GCD Dumps

In the present market you are hard to buy the valid study materials which are used to prepare the GCX-GCD certification like our GCX-GCD latest question. Both for the popularity in the domestic and the international market and for the quality itself, other kinds of study materials are incomparable with our GCX-GCD Test Guide and far inferior to them. Our GCX-GCD certification tool has their own fixed clients base in the domestic market and have an important share in the international market to attract more and more foreign clients.

Genesys GCX-GCD Exam Syllabus Topics:

Topic
Details

Topic 1

Describe the options to download recordings: This section of the exam measures the skills of a System Administrator and discusses the different ways available to access and download call recordings in Genesys Cloud CX. It includes understanding where recordings are stored and how to retrieve them for compliance and quality purposes.

Topic 2

Manage Roles, Supervisor Tools, and Divisions: This section of the exam measures the skills of a System Administrator and focuses on managing permissions, configuring roles, using supervisor tools, and organizing users into divisions. It covers how to control access, monitor agent activities, and properly separate work across different areas of an organization.

Topic 3

Understand Genesys Cloud CX Architect, Scripting, QM, and WFM: This section of the exam measures the skills of a Developer and explains the basics of Architect for building call flows, the use of scripting to guide agents, and the core functions of Quality Management (QM) and Workforce Management (WFM) to optimize operations. Students will understand how these tools are configured and integrated into Genesys Cloud CX.

Topic 4

Understand API utilization: This section of the exam measures the skills of a Developer and covers general best practices for using Genesys Cloud CX APIs. It explains how to optimize API usage, stay within platform limits, and create efficient integrations that leverage Genesys Cloud capabilities effectively.

Topic 5

Configure the features of Genesys Cloud CX Collaborate and Communicate: This section of the exam measures the skills of a System Administrator and covers the setup and management of collaboration tools and internal communication features within Genesys Cloud CX. It explains how to configure chat, messaging, and workspaces for teams to work effectively inside the platform.

Topic 6

Overview of Users, Conversation, and Notification APIs: This section of the exam measures the skills of a Developer and introduces APIs related to users, conversations, and notifications. It explains how developers can retrieve and manage user data, handle conversation details, and set up real-time notifications through API services.

Topic 7

Understand Authentication and Resources: This section of the exam measures the skills of a Developer and covers how authentication works in Genesys Cloud CX. It explains resource management, OAuth processes, and permissions needed to securely interact with APIs and services. Students learn the basics of secure access control.

Topic 8

Explain Agent Chat and Analytics APIs: This section of the exam measures the skills of a Developer and focuses on the APIs used for agent chat interactions and analytics data. It describes how developers can programmatically manage chat activities and access analytics reports to monitor system performance.

>> Practice GCX-GCD Exams <<

Examcollection GCX-GCD Dumps, Latest GCX-GCD Exam Topics

There has been fierce and intensified competition going on in the practice materials market. As the leading commodity of the exam, our GCX-GCD practice materials have get pressing requirements and steady demand from exam candidates all the time. So our GCX-GCD practice materials have active demands than others with high passing rate of 98 to 100 percent. We are one of the largest and the most confessional dealer of practice materials. That is why our GCX-GCD practice materials outreach others greatly among substantial suppliers of the exam.

Genesys Cloud CX: Developer Certification Sample Questions (Q23-Q28):

NEW QUESTION # 23
The Utilization feature of Genesys Cloud CX allows administrators to configure: (Choose two.)

A. Media types that can interrupt current interactions that an agent is handling.
B. The maximum capacity that an agent may handle simultaneously for each supported media type.
C. Time that an agent may spend on each media type.
D. The after call work time for each media type.

Answer: A,B

Explanation:
The Utilization feature in Genesys Cloud CX allows administrators to configure the maximum number of concurrent interactions an agent can handle for each media type (e.g., voice, chat, email). This ensures that agents are not overloaded and can manage their tasks effectively.
Administrators can also define which media types are allowed to interrupt agents who are currently handling other interactions. For example, you can configure settings so that an incoming voice call can interrupt an agent handling a chat session, ensuring that high-priority interactions are addressed promptly.
Reference:https://help.mypurecloud.com/articles/configure-utilization-at-the-org-level/

NEW QUESTION # 24
Which Genesys Cloud CX feature helps reduce wait time for each call?

A. Skill-based Routing
B. Automatic Call Distribution
C. llVR
D. Workforce Management

Answer: B

Explanation:
Automatic Call Distribution (ACD) reduces wait time by efficiently routing incoming calls to the next available and most appropriate agent, minimizing idle time and ensuring quicker response for each customer.

NEW QUESTION # 25
Genesys Cloud CX provides various SDKs for developers in multiple programming languages.
Which of the following languages are NOT available? (Choose three.)

A. Snake
B. Diamond
C. Java
D. Javascript
E. C
F. iOS

Answer: A,B,E

Explanation:
Genesys Cloud CX provides SDKs for several programming languages, including JavaScript, Java,.NET (C#), Python, and Ruby. However, SDKs are notavailable for:
C:While C is a foundational programming language, Genesys Cloud CX does not offer an SDK specifically for it.

Snake:This appears to be a typographical error or a fictional language; no such programming language is recognized.

Diamond:Similarly, this does not correspond to any known programming language.

NEW QUESTION # 26
A queue is an object in Genesys Cloud CX that contains a group of agents with similar skills.

A. False
B. True

Answer: B

Explanation:
In Genesys Cloud CX, a queue is an object that holds a group of agents who typically share similar skills or responsibilities. It is used for routing interactions to the most appropriate available agent within that group.

NEW QUESTION # 27
To get the recordingld for a conversation, which information should be included in the missing section of the URL.
https://api/v2/conversations/{___________}/recordings

A. DBID
B. Recordingld
C. ivrld
D. Conversation

Answer: D

Explanation:
https://api/v2/conversations/{conversationId}/recordings. You need to include the Conversation ID, not a recording ID or database ID, to retrieve the associated recordings for that specific conversation.

NEW QUESTION # 28
......

Even if you are laid off by your company, there is no point in thinking that you couldn't make it and that it's the end of the road. No, it is not and you have a world full of opportunities till you are breathing. You can easily pass the Genesys Cloud CX: Developer Certification (GCX-GCD) certification exam. This Genesys Cloud CX: Developer Certification (GCX-GCD) exam credential will help you get your dream job and show your expertise to the world around you. So, don't feel it with a heavy heart, but stand again, hold to your confidence, and think about how you can prepare successfully for the GCX-GCD test.

Examcollection GCX-GCD Dumps: https://www.dumpexam.com/GCX-GCD-valid-torrent.html